Hi backupordie
I too am an ex GoBack user (from way back when it was a Roxio product) and it is only due to the lamentable treatment of 'that software company' that I moved over to RB Rx (v8 was my first encounter) and I have to say that I am more of a fan of RB Rx than I was of GoBack as it is so much more flexible...in the final analysis...and much quicker.
Anyway, you have taken the plunge and so welcome...but please let us have more details as to your issues and we will try to help you.
Awaiting the detail.