Trial not fully removed cannot install licensed

[sparkyguy]

I downloaded the trial version a couple of months ago. I uninstalled as noted in instructions because I was getting a larger HD in several weeks. OK, I now have purchased the new drive and imaged all data over to it (Rollback NOT installed). I have just purchased Rollback for a clean installation, but when I try to install, it says I must uninstall the old version first. Apparently, there are some remains left behind from the previous trial. Is there a manual removal tool, or what is keeping the purchased version from proceeding with the new installation?

[HDS-Jacob]

Originally Posted by sparkyguy

I downloaded the trial version a couple of months ago. I uninstalled as noted in instructions because I was getting a larger HD in several weeks. OK, I now have purchased the new drive and imaged all data over to it (Rollback NOT installed). I have just purchased Rollback for a clean installation, but when I try to install, it says I must uninstall the old version first. Apparently, there are some remains left behind from the previous trial. Is there a manual removal tool, or what is keeping the purchased version from proceeding with the new installation?

Hello sparkyguy,

Horizon DataSys should be able to provide you a support tool to clean up files and registry settings left from an incomplete uninstall. Please submit a support ticket at http://support.horizondatasys.com

Best,
Jacob