New Rollback RX v9.1 Build 2695536650

[Masterblaster]

Originally Posted by Nick10

Thanks for pointing this out. I just checked on the interface and it does have each column labelled the same (CREATED). I will have our guys on this right away.

Also, with regards to updates.. The inbuild update that was done recently had very small issues and not worth making a public announcement about. The reasons for this is that (as we all know) moving ahead with any update means that users would have to lose all their snapshots, in order to update their PC's to the latest build. It is for this reason that we make some new builds "silent" updates. The development team needs to wiegh the value of the updates against the disadvantages for the user and our support team.

In any event we should have a note updated on our release notes. I will get this done shortly.

Why not let your users make that decision? Are you concerned that this would increase the installs which would tax technical support resources?
Some companies offer "nightly builds" or similar and announce "planned" updates.

[Serhii]

Hello,
The program Rollback RX doesn't work on the laptop. Hangs after reboot.

laptop Sony VAIO VGN-P21ZR (Sony VAIO VGN-P series ,CPU Z520, Video GMA 500, HDD Toshiba MK8025GAL)


Xml :
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="ShieldClientService" />
<EventID Qualifiers="0">200</EventID>
<Level>4</Level>
<Task>0</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2010-11-22T09:26:07.000000000Z" />
<EventRecordID>1115</EventRecordID>
<Channel>Application</Channel>
<Computer>SONY-VGN</Computer>
<Security />
</System>
<EventData>
<Data>ShieldClientService: 0.</Data>
<Data>begin client
</Data>
</EventData>
</Event>

[HDS-Jacob]

Hi Serhii,

Let's see if we can get some suggestions here. Feel free to contact support at http://support.horizondatasys.com

Best,
Jacob

[pvsurfer]

Serhii,

I would suggest uninstalling, then doing a cleanup and re-installing.

Btw Jacob, would you have a direct download-link for the cleanup tool?

Happy 'turkey-day' to all of my US friends!

pv

[HDS-Jacob]

Hi pv,

The best way to obtain the support tool to clean up files and registry settings is to submit a support to ticket to http://support.horizondatasys.com and they will be able to provide it to you.

Gobble gobble!

Jacob

[Serhii]

Originally Posted by pvsurfer

Serhii,

I would suggest uninstalling, then doing a cleanup and re-installing.


pv

I ten times reinstalled system and ten times tried to install the program. For two days. Convincingly?

[carfal]

Serhii, your best bet is to follow Pvsurfers and Jacobs advice and submit a support ticket asking for the cleanup tool.

It's no use asking us for help in this case as it seems like an issue only tech support is going to resolve.

However we would appreciate it if you were to keep us up-to-date on your progress with them in the hopes that it may enligten us all.