To Gold Support or not to get updates?

[Dagrev]

Just wondering and considering what the trade offs are about getting the Gold support to get free updates. I know it's personal decision, but I'm thinking if the updates are not significant there's not much point. However, if they are good and clearly beneficial updates it might be a good idea.

Any thoughts on this from the experts?

Thanks

[grantm]

Given the importance of your data, it would be wise to get the latest updates. That's why I signed up. Cheap insurance, I call it.

[shacup]

I have it, I use it and with all the problems this program seems to have, you will want it. They do however respond quickly and offer detailed help. I have had repeating issues with Exceeding Activations - using the same HDD, but since you have to remove Rollback Rx to make a Ghost image there is not much you can do. I have also had problems with Rollback taking a new snap shot only to end leave you with a blinking cursor. We are still working on that one. Good luck - and Get the Gold support.

[HDS-Jacob]

Hello shacup,

Welcome to the Horizon DataSys forum and thanks for the feedback everyone!

Best,
Jacob

[Owl]

Originally Posted by shacup

but since you have to remove Rollback Rx to make a Ghost image

Why? Boot into Linux on a USB drive and ghost it from there.

[shacup]

Thanks for the suggestion and I am currently prepping a Bart-PE USB for just that purpose using a 32bit DOS Version of Ghost. I made a RAW image and talk about slow, 6-7 hours to and 230gb of data, but I have the space and the time.

[Dagrev]

I think I'm understanding why they want you to pay for Gold, etc., support. I turned something in and it's been days since I provided the additional info and nothing. Even asked for an update a couple of days ago and nothing. You'd think I would get a "we're working on it and are stumped at the moment, but are trying to resolve your issue," especially after asking what's going on. Guess I'll really be black-listed now!

[Owl]

It's fair enough isn't it? Pay a support contract, get some support, don't pay and... well, they might take a look if it points to a problem with the product, but mostly they'll have better things to do (like support the people who have contracts).

[Dagrev]

Not really. Most every company that I've purchased anything from (at a decent) price provide some level of support for their products. I can't think of any that I've dealt with that don't actually. I understand paying more for 1 to 2 day service, and have no problem at all with that; but don't find it good business to let others hang indefinitely with no contact. Furthermore, if they are not gong to provide something close to reasonable or timely support (for up to 6 times a year) for just the purchase, they should say so. I know I shouldn't be at the top of the list, but we're over a week now with not even an "we're still here" note. I guess I am expecting too much from basic Silver Support, I've just never had this happen before with a company.

[Owl]

You must have a better experience than me then, being a home user I don't spend money on support for all the various programmes I have used and I've never had any help with my problems either. The only support I've had (and the only place I look for support these days) is through the user forums, which I suppose you could look at as a means by the manufacturers to screen out the simple hand-holding on the cheap.