unable to reinstall

[redmane44]

My sub console disappeared, no icon in task bar and no amount of rollbacks brought it back. The program is not in the program list, can't find it anywhere, so i uninstalled from the boot screen. Now I can't get it to re install, it keeps bringing up a box telling me there is a version on the pc so it won't install. Any ideas? I am running a vista OS no other back ups other than drive cloner.

[HDS-Jacob]

Hello redmane44,

Please submit a ticket to support at the Horizon DataSys Facebook page on the left hand side under Support Horizon DataSys | Facebook or at http://support.horizondatasys.com and let's see if we can get you some suggestions here.

Best,
Jacob

[carfal]

If you have XP installed try looking in CONTROL PANEL>ADD/REMOVE PROGRAMS or if your using Vista/Window 7 look in CONTROL PANEL>PROGRAMS AND FEATURES.

[darkhours]

Originally Posted by carfal

If you have XP installed try looking in CONTROL PANEL>ADD/REMOVE PROGRAMS or if your using Vista/Window 7 look in CONTROL PANEL>PROGRAMS AND FEATURES.

That doesn't help at all. It's happened to me. I tried to reinstall after I'd just reformatted and reinstalled Windows 7 Home 64-Bit. Something went horribly wrong. Rollback wasn't listed in the uninstall list. Nothing, nada. But when I'd reboot there it was. Like the original poster I uninstalled Rollback during bootup. Now when I try to reinstall Iit balks and tells me that Rolback is still installed. I've looked eveywhere I could think of, but I could find nothing. That's why I'm here right now.

[HDS-Jacob]

Hello darkhours,

If you haven't already, please contact support for assistance with this issue.

Best,
Jacob

[carfal]

Darkhours, does the "Shield" folder exist located "C:\Program Files (x86)\Shield" for W7 x64 or "C:\Program Files\Shield" for W7 x32?

If it does, then does the "uninstall.exe" file exist there. If yes, try running it from there.

Other than the above i'm afraid i dont have anymore suggestions.

[nexstar]

There's a 'RollBack Remover.exe' file which support will probably send you that should clean things up. I had a similar problem a while ago when I ended up with a partial uninstallation and it quickly sorted it out.

Graham