Uninstall Problem

[CMB75]

Hello.

I've been trying Rollback RX for a few days. Installed/uninstalled it several times. Each time, I run into a problem when uninstalling the program.

Rollback RX does not fully uninstall. It says it does. It goes through all the confirmation windows. Everything looks fine. After reboot, however, the program remains and it is fully operational. It does uninstall on second attempt - but with only the first (white) confirmation window that freezes up then disappears after a moment. Upon the following reboot, the program is gone except for a few remaining files in the program's folder, but also with the program notification icon by the clock (click the little arrow, the systray icon for the program is still there after uninstall).

Windows 7, 64-bit. This the exact PC, actually.

Walmart.com: CyberpowerPC Black Gamer Ultra GUA140 Desktop PC with AMD Phenom II X4 955 Processor, 1TB Hard Drive and Windows 7 Home Premium (Monitor Not Included): Computers

BTW, I like to uninstall a major program like this to see if it uninstalls properly so I didn't run into problems later. No harm has been done to my PC because I made disk image DVDs through Windows first and simply restored my system.

Oh, also, I tried to install the Comodo Time Machine (as I understand, they rented and repackaged the technology from you, although their current version is already a year old). It did not even finish installing. The progress bar froze right toward the end. It messed up the master boot record so badly, Windows simply refused to load. I had to use the system repair disk along with the disk image DVDs to fix it. Yikes.

[Owl]

CTM is a disaster in waiting, many of us RBRx enthusiasts came here because CTM wrecked our machines in the first place.

I know it's unhelpful, but usually I would use a RBRx roll-back to uninstall a program... once you have RBRx you never need to worry about an uninstall process again!

[carfal]

CMB, uninstalling Rollback requires a little patience.

I haven't tried the new version released on 18th July so there may indeed be an issue in regard to having to reboot again. However i can say that for previous builds the white window you described appears about 30 sec (or less) after the first reboot. Yes, there is an unexpected delay for Rollback to finish uninstalling which may cause an issue especially if the user does not wait for this to occur. A UAC prompt appears for Vista and W7. This must be allowed to run or nothing will happen (you probably already know that). The "freezing" is normal and part of the uninstall process so always let it finish.

If you are waiting for a reasonable time before doing anything or rebooting and the uninstall window does not appear, then you may need to submit a support ticket.

The uninstall process needs to be significantly improved and hopefully Horizon will address this in V10 (Hint, Hint).

[Masterblaster]

CTM destroyed the MBR of 2 of my computers when I tried to uninstall it. I still have that disease on my 3rd computer and I'm afraid to uninstall it.
That software isn't poor, it's dangerous. COMODO knows it and lies to it's users responding with replies of amazement that there was a problem. They act like it was the first time it came up!
They banned me from their forum for warning others of this dangerously sloppy crapware. Unfortunately most of the user comments were in support of COMODO.
There is post after post of destroyed MBR's and the users still install it. Unfortunately, most users install software before reading the forums. They read the forums after they have a computer that doesn't boot.
.

[CMB75]

Originally Posted by Owl

CTM is a disaster in waiting, many of us RBRx enthusiasts came here because CTM wrecked our machines in the first place.

I know it's unhelpful, but usually I would use a RBRx roll-back to uninstall a program... once you have RBRx you never need to worry about an uninstall process again!

I can believe that. CTM did such damage that even the Windows repair disk would not fix it. The progress bar (trying to find a solution) kept moving from side to side so long I decided to leave it alone and go play a video game. I came back an hour later and it still kept moving. I cancelled it. It's a good thing there is an option there to (instead of a fix) select image disks and restore the PC that way.

I used GoBack for many years, going back to when it was owned by Roxio. But there was always the issue with downloading or editing large files or ripping CDs, where the drive activity would go on for a long long time. Also, after the revert, sometimes even for an hour. And even the revert could take a long time to finish. That's why I finally decided to look for something similar, but hopefully more efficient. I tried RestoreIt. Didn't like it. Didn't like that you needed to allocate space at the end of the drive, plus I didn't see a way to delete old snapshots or to recover files after a revert. So I'm here now, hoping that Rollback RX is the answer.

And yeah, I use a program such as this to try new apps then I revert. Or if I manually screw something up or if I get a virus warning (I use NOD32, but you never never know - I'd rather revert anyway).

I did enough tests now to see that Rollback RX works very well. Wish the interface was a bit newer looking, but other than the strange uninstall issue, I can't complain.

[CMB75]

Originally Posted by carfal

CMB, uninstalling Rollback requires a little patience.

I haven't tried the new version released on 18th July so there may indeed be an issue in regard to having to reboot again. However i can say that for previous builds the white window you described appears about 30 sec (or less) after the first reboot. Yes, there is an unexpected delay for Rollback to finish uninstalling which may cause an issue especially if the user does not wait for this to occur. A UAC prompt appears for Vista and W7. This must be allowed to run or nothing will happen (you probably already know that). The "freezing" is normal and part of the uninstall process so always let it finish.

If you are waiting for a reasonable time before doing anything or rebooting and the uninstall window does not appear, then you may need to submit a support ticket.

I'll try again. I'll install, reboot, see if it works, then uninstall, reboot, and wait until the window shows up by itself. I don't think I waited for it. I think I just looked to see if it uninstalled and, when I saw it didn't, I went to the control panel to uninstall it again. I'll report later.

[CMB75]

Originally Posted by Masterblaster

CTM destroyed the MBR of 2 of my computers when I tried to uninstall it. I still have that disease on my 3rd computer and I'm afraid to uninstall it.
That software isn't poor, it's dangerous. COMODO knows it and lies to it's users responding with replies of amazement that there was a problem. They act like it was the first time it came up!
They banned me from their forum for warning others of this dangerously sloppy crapware. Unfortunately most of the user comments were in support of COMODO.
There is post after post of destroyed MBR's and the users still install it. Unfortunately, most users install software before reading the forums. They read the forums after they have a computer that doesn't boot.
.

Amazing, isn't it? Companies need to understand that customer support is crucial to developing good reputation and to gain a loyal following. Shutting people up when their app messes up isn't the answer. The fact they haven't updated CTM in a year, ignoring complains of many (I did some reading on forums and such), says enough in itself.

[Masterblaster]

Originally Posted by CMB75

Amazing, isn't it? Companies need to understand that customer support is crucial to developing good reputation and to gain a loyal following. Shutting people up when their app messes up isn't the answer. The fact they haven't updated CTM in a year, ignoring complains of many (I did some reading on forums and such), says enough in itself.

Based on my discussions in the COMODO forums and some COMODO PM's, The problem there is clear.
They did not create the code for CTM, HorizonDataSys did. Their programmers modified this very old code (I think it's an old ver 7 code). One thing they tried to do was allow automatic updates (Rollback RX 9.1 still can't do it). In making this change (and other changes) they bastardized and broke the code to the point they do not know how to fix it. So all they can do (in their minds) is lie about it. Any other ethical software developer would pull that software until it works (meaning stops trashing computers).
This is the same team that develops (used loosely) and offers many software programs. Why would anyone install their software? I think users are impressed by the looks of their software and know nothing about the history of this company.

[CMB75]

Nope. Same thing. This is what happens:

1. I click uninstall in the control panel.
2. White box shows up and proceeds to uninstall. The white box does not freeze at this point, all is good, all the windows, the YES question, etc..
3. Asks me to reboot.
4. Subconsole shows the progress bar and says uninstallation is complete. Loads Windows.
5. All files in the program's folder remain. It also is still present on the uninstall program list in the control panel. The shield tray icon remains on the notifications list by the clock.
6. I could have sworn the other times the program still worked (maybe not; I can't remember anymore), but this time the program would not work. A little while after clicking the Application Console (or shield.exe in folder), a box pops out and says, "InitProtectSysData FAILED".
7. I then reboot.
8. Go to the control panel to uninstall the program AGAIN. Now the white box pops out as before, but this time it freezes for 10 or 20 seconds and disappears. Nothing else shows up, no other windows.
9. Now the program's name is finally gone at the control center's uninstall list, only 4 files (3 are txt) remain in it's folder, but the shield tray icon still remains on the notification list by the clock.

There is a rather serious bug with the uninstall process. I mean, it does work in the end, but requires (me) to do the uninstall two times and still leaves the clock icon.

I think the good people at this company should buy the computer at Walmart (they can return it after testing) and see what exactly is happening here. Probably the fastest way to uncover the mystery.

This is a brand new PC, BTW. Nothing really installed yet, other than NOD32 and Malwarebytes.

[CMB75]

Originally Posted by Masterblaster

This is the same team that develops (used loosely) and offers many software programs. Why would anyone install their software? I think users are impressed by the looks of their software and know nothing about the history of this company.

Well, their reputation has definitely taken a hit. A lot of criticism. That includes their flagship product, the firewall suite. I tried it now along with 7 others because I am looking for a new one to go along with the router, as I like to have full control of apps that connect to the internet. Didn't like the interface. Too many options to set. I couldn't even find a list of allowed/blocked programs and I stared at it for half an hour. I don't think it's a good product and I certainly don't appreciate a firewall that allows all outbound connections. I went with OnlineArmor.

It is hard to believe CTM is based on code from version 7. People should run and just spend the money and buy the real thing from these guys here.