Would like to buy 3 licenses, but concerned....

[aladdin™]

I would like to buy 3 licenses of Rollback, either during the sale at Bidsjour.com or during the Black Friday. But I have the following concerns.

1. With O&O Disk Image, I get the constant error, "improper shutdown". This happens all the time, until I uninstall the O&O Disk Image.

2. With Jetico BestCrypt, it does the same as above, but with one difference. If Rollback is installed first and then BestCrypt is installed, then there is no problem. However, if Rollback is uninstalled for maintenance and BestCrypt is left installed, then after installation of Rollback, one gets the constant error, "improper shutdown".

I can leave without O&O Disk Image, but not without BestCrypt.

Any solution, before I make my purchase?

[HDS-Jacob]

Hello aladdin,

Pasting here from the Knowledge Base: "Rollback may work with the Drive Encryption solutions; however the possibilities of conflict are high as both wares work at low level with the disk."

Let's see if anyone has suggestions and experience with O&O DiskImage and/or BestCrypt in combination with RollBack Rx.

Best,
Jacob

[Froggie]

Greetings, Aladdin! Jacob is right to refer to the knowledge base concerning some other applications and Rollback.

Through a fairly extensive investigation of possible HOT imaging solutions, that very same problem was found when studying "Image For Windows" as a possible full backup solution for a Rollback-enabled system. The solution required the "repositioning" (Windows REGISTRY edit) of IFW's special driver in relation to Rollback's special driver.

This may be the same issue with one or both of the applications you mention in your inquiry. I would not make any assumptions in relation to such a non-trivial task. The end result (a REGISTRY edit) may be simple, but understanding the ramifications of such an edit is not.

If you're not strongly knowledgeable of Windows/Rollback/O&O or BestCrypt "innards," this is probably something you might wanna stay away from. Many times, what appears as a usable solution turns out to have some serious affects on the other processes involved.

Wish I could help more but I'm not a user of either of the applications mentioned. Good luck!

[aladdin™]

Dear Frog,

Thank you for welcoming me on this forum. You, Aaron Here and I (a.k.a. KOR), we have chatted quite a lot on some other forum.

I think you have hit the nail on the head. I looked at the upper filters in the registry, instructions given by you on IFW (RBRX luvs IFW).

The BestCrypt (bcfnt.sys) is above the Shield.sys.

Here is how it looks like in the upper filters.

phylock
bcfnt
Shield
tdrpman273
PartMgr
fltsrv
snapman
tdrpman273

I have a duplicate of tdrpman273.sys, I am not sure if I want to remove one of these.

I am going to install now O&O Disk Image and then report back.

Thanks again for providing the solution for BestCrypt.

Best regards,

aladdin

[Froggie]

Originally Posted by aladdin™

I have a duplicate of tdrpman273.sys, I am not sure if I want to remove one of these.

Leaving both there will not hurt anything if they are from the same source.

Originally Posted by aladdin™

I am going to install now O&O Disk Image and then report back.

Thanks again for providing the solution for BestCrypt.

I'm very interested in the O&O results... BUT, repositioning the BestCrypt upper filter may NOT be a solution for the problem. You may not be getting an error but "we" really have no idea what BestCrypt is doing. With its UpperFilter above Rollback's, it may be ruining what Rollback is trying to do... especially since it's a WRITER of hard disk data, not just a READER.

The PhyLock solution works well for IFW because it's a driver that's used only when IFW is accessing (reading) the disk, it does not use it for any type of its disk writing. Therefore Rollback's protection of the disk remains in tact. If some application writes disk sectors behind Rollback's back, and winds up corrupting the protected Rollback sectors, all hell will probably break loose eventually.

Unless you know exactly what BestCrypt is doing in that UpperFilter driver, and understand how it might be working out of Rollback's protected realm, there just may be "Trouble in River City" ahead for the "solution" you mentioned.

Like I've mentioned many times before, you have to tread very carefully in the Rollback world.

[aladdin™]

Originally Posted by Froggie

Leaving both there will not hurt anything if they are from the same source.

Dear Froggie,

Many thanks for your response. I believe that you are right that leaving both there wouldn't hurt anything.

Originally Posted by Froggie

I'm very interested in the O&O results...

I have now installed the O&O. The oodisr.sys was last in the upper filter, I have now moved it above the shield.sys and have not encountered any problems with "improper shutdown.....". Both O&O and BestCrypt were giving the error, "improper shutdown.....".

Originally Posted by Froggie

BUT, repositioning the BestCrypt upper filter may NOT be a solution for the problem. You may not be getting an error but "we" really have no idea what BestCrypt is doing. With its UpperFilter above Rollback's, it may be ruining what Rollback is trying to do... especially since it's a WRITER of hard disk data, not just a READER.

The PhyLock solution works well for IFW because it's a driver that's used only when IFW is accessing (reading) the disk, it does not use it for any type of its disk writing. Therefore Rollback's protection of the disk remains in tact. If some application writes disk sectors behind Rollback's back, and winds up corrupting the protected Rollback sectors, all hell will probably break loose eventually.

Unless you know exactly what BestCrypt is doing in that UpperFilter driver, and understand how it might be working out of Rollback's protected realm, there just may be "Trouble in River City" ahead for the "solution" you mentioned.

Like I've mentioned many times before, you have to tread very carefully in the Rollback world.

If BestCrypt and O&O are installed after Rollback, then bcfnt.sys and oodisr.sys show up above shield.sys in upper filter, just like IFW. However, if then Rollback is un-installed for maintenance and then installed again, the shield.sys becomes the first item in the upper filter.

My requirements for BestCrypt are very simple. I have a encrypted file/folder of 10GB in partition D, which I mount occasionally as drive T. I don't encrypt my systems drive.

BTW, Truecrypt doesn't have any problems with Rollback. Again, I don't encrypt my systems drive.

Though thanks for the caution and thank you for helping me for my problems and teaching me. I had the same problem posted at the other forum, and the HDS representative there just blew me off and didn't properly care to answer, even I mentioned that I want to purchase 3 licenses.

He answered but he didn't answer. He said something that they are aware of BSOD issues.

Best regards,

aladdin

[aladdin™]

Originally Posted by HDS-Jacob

Hello aladdin,

Pasting here from the Knowledge Base: "Rollback may work with the Drive Encryption solutions; however the possibilities of conflict are high as both wares work at low level with the disk."

Let's see if anyone has suggestions and experience with O&O DiskImage and/or BestCrypt in combination with RollBack Rx.

Best,
Jacob

Dear Jacob,

Thank you for your kind response. You are right and the experienced members have already helped me. It is now time to remove Rollback from my system as the trial is coming to an end.

The cost of 3 licenses is $165.60, which is very steep. This includes the Lifetime updates and Gold support. I bought the license for IFW for less than $30 which is good for 3 computers. Even the Keriver 1-Clk Restore, which is sold on your site for $300, I bought it for $10. A regular price of $20, with a special 50% discount to the members of the other forum.

I would like to purchase the 3 licenses today, if you can help and send me a coupon for 50% off. Failing so, I have three choices.

1. Buy it at sale when it is offered at Bidsjour.com again. Which I understand it is at the end of this month.

2. Wait till Black Friday, which I understand is 23rd of the the next month.

3. Or wait until the v10 is released and then buy it on the next upcoming sale. It will also save me money by not buying the yearly Lifetime updates and Gold support.

I hope you help me and send me the coupon for 50%, so that I can now become your next customer.

Kindest regards,

aladdin

[HDS-Jacob]

Hello aladdin,

There is a instant 25% discount coupon just for Liking the Horizon DataSys Facebook page: RollBack Rx - Instant PC Time Machine. | Facebook

And yes, you could also choose to go for the sale on November 23.

The sales team should be happy to help if you have further questions: Contact us - Horizon DataSys

Best,
Jacob

[aladdin™]

Originally Posted by HDS-Jacob

Hello aladdin,

There is a instant 25% discount coupon just for Liking the Horizon DataSys Facebook page: RollBack Rx - Instant PC Time Machine. | Facebook

And yes, you could also choose to go for the sale on November 23.

The sales team should be happy to help if you have further questions: Contact us - Horizon DataSys

Best,
Jacob

Dear Jacob,

The 25% discount works out to be more than 165.60 for three licenses. Try it?

The link also said about signing up for 50% on Facebook, but no where sign up was possible.

However, I am disappointed that you are loosing sale now. IFW is availabe all times on sale at Bidsjour.com for less than $30.

I might just wait for v10 and buy it on sale and without Lifetime updates and Gold support. Save some money and yearly charges.

I might lose my interest in Rollback by then.

You have my email, can you ask the sales peeople to contact me. Many thanks.

Best regards,

aladdin

[aladdin™]

The cost of 3 licenses with 25% discount at Facebook is $196.65. Much higher than $165.60 without the Facebook discount.

Best regards,

aladdin