Boggles Mind : Error 0xc000000f

[aladdin™]

I recently purchased 3 licenses of Rollback Rx, and since then I have having a lots of problems on all three computers.

I tested it on all three computers and didn't have any issses. After the purchase, I unistalled Rollback Rx, unisntalled BestCrypt, uninstalled O&O DiskImage. Ran Chkdsk and then did cold imaging with IFW (regular - non sector basis). All three computers have SSD, and they have no seperate 100 MB system partition. All have Windows 7 x64 on them.

1. Laptop A, has 64 GB Samsung 470 Series SSD. Rollback Rx works for three to six reboots and then gives the eroor 0xc000000f. I rollback and every snapshot gives the same error. Therefore, I unisntall rollback at one of the snapshot or at installation snapshot. But the I have to insert the Windows CD and rebuilt the start process. But after the restart, the drive is full of errors and almost nothing works at all. I have to restore from the image taken by IFW. Done it about atleast 10 to 12 times.

The computer works fine without Rollback Rx installed and seems not to have any problems. No Rollback Rx is installed and I am now posting this thread from this computer.


2. Laptop B, has 128 GB Intel 510 Series SSD. After 3 or 4 tries of restoring from image and then installing Rollback Rx, it now seems to work fine. Now, it has Rollback Rx installed on it.


3. Destop, has 64 GB Kingston SSDNow V+100. Has the same problem as Laptop A. The computer works fine without Rollback Rx installed and seems not to have any problems.

Any help will be appreciated. I guess I will also open a support ticket too.

[Froggie]

Hi Aladdin! I'm sorry but I don't think I can shed too much light on your particular situation.

One guess would be... if your SSDs play well with Windows 7 without Rollback, then have these horrible actions WITH Rollback, I sense that you may be using a version of Rollback that does not support SSDs.

To be sure, download the current version offered on the HDS download page and try your troubled devices with that Rollback version. That one for sure supports SSDs using TRIM from Windows 7.

Also, tell us more about those 3-systems... not just the SSD type, how 'bout OS, RAM size and disk (and partitioning) information.

[aladdin™]

Originally Posted by Froggie

Hi Aladdin! I'm sorry but I don't think I can shed too much light on your particular situation.

One guess would be... if your SSDs play well with Windows 7 without Rollback, then have these horrible actions WITH Rollback, I sense that you may be using a version of Rollback that does not support SSDs.

To be sure, download the current version offered on the HDS download page and try your troubled devices with that Rollback version. That one for sure supports SSDs using TRIM from Windows 7.

Also, tell us more about those 3-systems... not just the SSD type, how 'bout OS, RAM size and disk (and partitioning) information.

Hi Froggie,

I believe I am using the latest version. However, I will download again and later try it.

All systems have Windows 7 x64.

Laptop A, has 64 GB Samsung 470 Series SSD, it is ASUS N61Jq, core i7, with 8GB RAM, with Windows 7 x64 Home Premium. The disk has only one partition called C, with the partition of 103 mb system revsered files moved to C, and it is sitting there unallocated.

Laptop B, has 128 GB Intel 510 Series SSD, it is ASUS G73Sw, core i7 Sandy Bridge, 12GB RAM, with Windows 7 x64 Professional. The disk has two partitions, and I am only protecting the C system partition with Rollback Rx.

Desktop is old which has 64 GB Kingston SSDNow V+100, with 6GB RAM and Windows 7 Professional. The disk has only one partition.

You might have hit the nail on the head. When I was using Rollback Rx for testing, I downloaded it from the website. When I purchased Rollback Rx, I received a link for download, which I am using now. However, while installing, I do ask it to check for new version, and it always tells me it is the latest. I have installed it at least 20 to 30 times on all three machines.

I am going to download from website, and try it. Maybe, with the purchase, the download link I recieved, might be an old version.

Many thanks and best regards,

aladdin.

[aladdin™]

I have opened the ticket 4073-8337579 10/14/2011 5:23 AM PDT and still after more than 3 days no response.


Here is what I just sent them:

I am still waiting for your response after 3 days.

Now I am getting error, "activation exceeded" for Product ID: 38***X-******-******.

Of course, I have installed and un-installed Rollback Rx umpteen times due to error 0xc000000f, as I am screwing up my SSD on all three computers.

Earlier, when I bought the program, I got the same error on a new Product ID: 69***X-******-******.

How can this happen on a new Product ID?

Very angry and un-happy customer.

[HDS-Jacob]

Hello aladdin,

I apologize for the inconvenience. Support should be in contact with you asap.

Best,
Jacob

[aladdin™]

Originally Posted by HDS-Jacob

Hello aladdin,

I apologize for the inconvenience. Support should be in contact with you asap.

Best,
Jacob

Dear Jacob,

Thank you for your support. Now I am getting error "activation exceed" with this Product ID 40***X-******-****** too.

Three computers, three SSDs, three Product IDs, and lots, lots of install and un-install of Rollback Rx.

Best regards,

aladdin.

P.S. Patiently waiting.

[aladdin™]

Dear Jacob,

The Support has come back to me and they are wasting my time asking for some files.

Basically, I have two problems.

1. SSDs and Rollback Rx: This I suffered for complete 10 days, with spending all these complete 10 days, having lots of problems. This is due to a simple error on part of HorizonDataSys. When I started this thread on 10-14-2011, 03:56 PM, dear Froggie identified the problem and fixed it for me, if one read properly the whole thread.

I almost lost a SSD in this process, and had to remove it from my system and insert it as an external drive, do slow format, then wipe it clean and so forth. I was so stressed that I was grouchy to my whole family for these 10 days.

For this HorizonDataSys owes me a big, big apology and maybe some recompense.


2. Since, I have installed Rollback Rx on all three computers and un-installed too, I am getting the error "activation exceeded".

a. I need all three keys to be reset.

b. I need to send the Activation ID for all the three SSDs on the three computers and obtain Activation Code, so that I don't have to deal with activation anymore, unless I change my HD on one of the machines, as it seems HorizonDataSys has a big, big activation problem.

Please respond.

Kindest regards,

aladdin.

[carfal]

Hi aladdin. I'm sorry to here about your issues but am unfortunately unable to help. I'll leave that to the staff of Horizon.

My question is in regards to your activation problems. I have yet to test this on my system but i thought that Horizon implimented a new feature that's listed on their website as "Release activation record during uninstall".
Do you know if this is happening on your system?
If not then are you certain that you have the latest version installed? (V9.1 Build 2696359952)

If you have the latest version installed then i too would be very fustrated with the whole activation issue.

The Support has come back to me and they are wasting my time asking for some files.

Aladdin, these files that Horizon are asking for contain important information about your install, your hardrive setup, etc. With this info they may be able to better help you and even put in a fix for the next release.

However only you can decide if Horizon are worthy of your cooperation.

Goodluck

[aladdin™]

Originally Posted by carfal

Hi aladdin. I'm sorry to here about your issues but am unfortunately unable to help. I'll leave that to the staff of Horizon.

Aladdin, these files that Horizon are asking for contain important information about your install, your hardrive setup, etc. With this info they may be able to better help you and even put in a fix for the next release.

However only you can decide if Horizon are worthy of your cooperation.

Dear Carfal,

I don't mind helping Horizon and/or any member. However, my issue with Rollback and SSDs was resolved spot on by Froggie, so I don't know what good the files will do to Horizon.

When I tested Rollback, I downloaded it from their site. During test there was no problem at all. When I purchased Rollback, I got a download link. I downloaded Rollback from this link, un-installed the test version on all three computers with SSDs, did maintenance and installed Rollback from the link when purchased. On installation, it asked me to check if it is the latest version, which I did and it continued saying it is the latest version.

I had massive problems and stress for 10 complete days. Then I posted this thread and dear Froggie asked me like you to download the latest from their site. I did this on the 15th of this months and since then I have no problems.

Basically, the link from purchase gave me an old version with the icon in system tray as, "dark blue circle", even though at installation I asked for it to check for the latest version. It did and came back it is the latest. But it wasn't the latest and it was the old version.

Now, I have the icon in systems tray as, "light blue 3D globe".

So Horizon failed on two counts:

1. With the purchase link, I was given the old version, which caused tremendous harm to my SSDs and caused great stress to me for complete 10 days for me.

2. When Installing, I asked to check for the "latest version", it did and came back that it was, but in reality it wasn't. So, what good is this feature.

Originally Posted by carfal

My question is in regards to your activation problems. I have yet to test this on my system but i thought that Horizon implemented a new feature that's listed on their website as "Release activation record during uninstall".
Do you know if this is happening on your system?

If not then are you certain that you have the latest version installed? (V9.1 Build 2696359952)

If you have the latest version installed then i too would be very frustrated with the whole activation issue.

Goodluck

No, I didn't have the latest version for 10 days as I have explained above. And, for the last 3 days, I have the latest version. Here is the story on activation.

1. Product ID 69***X-******-****** : A new purchase and on the onset of first use gave me the error "activation exceeded". Opened a support ticked, and supposedly they reset it, but it didn't work. So, I let Horizon know about it. Horizon came back and said they have reset it again and if doesn't work I should use the "offline" activation method. Have used it on the latest version in the last 3 days, but I have not un-installed and installed the latest version yet. So, don't know what the future holds.

2. Product ID 38***X-******-****** : I used it on the latest version in the last 3 days. It worked on the first install. Un-installed and installed, and it gave me error, "activation exceeded". But it went ahead and activated. Haven't un-installed anymore, so don't know what the future holds.

3. Product ID 40***X-******-****** : I used it on the latest version in the last 3 days. It worked on the first install. Un-installed and installed, and it gave me error, "activation exceeded". This is the computer, I am writing from. It doesn't activate anymore.

When I opened the support ticket, I didn't write very much in that small window, however I gave Horizon the link for this thread. I believe the ball is in their court and I am waiting for their response. Upon response if they need anything, I am willing to help.

Best regards,

aladdin.

[aladdin™]

I have now sent Support, three files requested by them.

Best regards,

aladdin.