Can't Re- install RB

[twl845]

Hi All,
I uninstalled my RB successfully to do some maintenance. When I attempted to re-install, I got to the window that asks for your Product ID. I don't have an ID number provided to me. I entered my Product Key, but it was rejected. Next to where you enter the ID no. is a box marked DEMO. I clicked it where upon it entered a number in the place you enter the product ID, and the installation finished. I was then asked to register, and I entered my key which says it expired. I sent in the above to support and got a ticket no. I'm relating it here in case someone has an answer.
Thanks for any response.

[twl845]

The problem has been fixed and I'm back in action with a new activation code.

[pvsurfer]

This is an ongoing issue whose resolution is long long overdue!

[nexstar]

Originally Posted by pvsurfer

This is an ongoing issue whose resolution is long long overdue!

I suspect that there is some issue in the activation system which throws up this problem. I had the same scenario a couple of weeks ago when I found I had exceeded my maximum number of activations. I knew that I had more licences than I had PC's in use but I also knew that, in testing, I had probably not cleanly uninstalled RB on several occasions and so I wasn't completely surprised. I requested a reset which was duly arranged.

A few days later, I tried to activate a PC which had only had a (now) expired demo installed and I got the same error. I tried it a couple more times and double-checked the serial I was using. Still no joy so I raised another ticket. HDS asked me to check that I wasn't using the demo license (I wasn't) but when I tried to activate this time, it worked.

So, either something was 'tweaked' at their end or there is some situation which is causing this to fail even when a valid serial is being used.

I'm not sure what error comes back if it can't reach the server on attempted activation but I guess that would be one obvious reason for it to fail.

Graham

[silver66]

Originally Posted by pvsurfer

This is an ongoing issue whose resolution is long long overdue!

WAY LONG OVERDUE. It a great program, but every time some new software program crashes the computer and Rollback, and you have to do an image restore, you have to contact Horizon to get them to re-activate. This happens even though I have more licenses than I do computers. The new version was supposed to fix this if you uninstalled first, but that feature just does not work. THEY NEED TO FIX THIS.

IT IS VERY IRRITATING, and no other software program that I am aware of has this policy.

[bgoodman4]

Originally Posted by silver66

every time some new software program crashes the computer and Rollback, and you have to do an image restore, you have to contact Horizon to get them to re-activate.

I am confused, why would you need to reactivate unless you were reinstalling Rx? If your PC crashed why would you not simply use Rx to restore to a snap that was made just before the crash, why, in this circumstance are you doing an image restore? Just hit home during the reboot and select the snap to restore to. No need to reactivate Rx as it was not uninstalled or deactivated.

[silver66]

Originally Posted by bgoodman4

I am confused, why would you need to reactivate unless you were reinstalling Rx? If your PC crashed why would you not simply use Rx to restore to a snap that was made just before the crash, why, in this circumstance are you doing an image restore? Just hit home during the reboot and select the snap to restore to. No need to reactivate Rx as it was not uninstalled or deactivated.

If you would re-read my post, you would discover that the program also crashed Rollback, therefore the pre-boot would not work.

I was installing a whole disk encryption program, called DiskCryptor, on my system drive which allows you to place the boot files on a USB stick, thus not disturbing the MBR where Rollback resides.

I have plenty of free memory on my System disk, but during the encryption process, about 80% of the way thru, I kept getting popups from Rollback stating it was low on disk space and eventually, my installation snapshot just crashed. I suppose it would work fine if you could easily un-install Rollback first, do the encryption, then reinstall.

But because of Horizon's horrible and Draconian re-activation policies, I did it without uninstalling Rx first, then going through the process of getting them to reactivate my two computers.

I have switched to Rohos Logon using a Yubikey instead with no problems and use TrueCrypt file containers on sensitive information on my other drives. I have been using Rx for years and it is one of the best and most useful programs in my arsenal.

[bgoodman4]

Ah, understood, thanks for the clarification. Still, this would not likely be a common occurrence. You wrote

but every time some new software program crashes the computer and Rollback, and you have to do an image restore

which makes it sound as if this sort of thing happens frequently. I suspect most folks would not run into this problem very often and this was the source of my confusion.

[silver66]

Originally Posted by bgoodman4

Ah, understood, thanks for the clarification. Still, this would not likely be a common occurrence. You wrote



which makes it sound as if this sort of thing happens frequently. I suspect most folks would not run into this problem very often and this was the source of my confusion.

It happens everytime you want to do a clean install of Windows.

[nexstar]

I think that the mechanism can and does work in the current version as can be seen from the post here. Just not all the time, unfortunately.

It obviously can't deal with a forced removal of RB which I find myself doing quite a lot when testing stuff. Also, I don't know what it does if it can't connect to their server at the time RB is uninstalled for whatever reason.

Graham