network failure encountered

[twl845]

Hi all,
I am trying to install RB and when I get to the Activate window and choose to activate online, I get a "Network Failure Encountered. Please make sure you have connection to internet." I do have a constant connection to the internet. I also encountered the same thing during installation when the set up wanted to check for updates. Does any one have an answer as to why this is happening?

[Froggie]

As suggested on the Wilder's forum, you might want to disable both your software-based Firewall and your AntiVirus function... that's what it sounds like to me.

[twl845]

Originally Posted by Froggie

As suggested on the Wilder's forum, you might want to disable both your software-based Firewall and your AntiVirus function... that's what it sounds like to me.

Yes that seemed to work. Now when I click activate, I get a window that says
"You have exceeded the maximum number of authorized activities". WDF
If I try it offline it says the above or the activation code is invalid. I have a trouble ticket and they gave me a new activation code which is also invalid.

If I ever get this running again I'll never uninstall again.

[pvsurfer]

Originally Posted by twl845

If I ever get this running again I'll never uninstall again.

I thought the 'max. no. of activations has been exceeded' problem was fixed a few builds back...

....notwithstanding this repetitious (and inexcusable) problem, uninstalling is seldom necessary.

pv

[twl845]

Originally Posted by pvsurfer

I thought the 'max. no. of activations has been exceeded' problem was fixed a few builds back...

....notwithstanding this repetitious (and inexcusable) problem, uninstalling is seldom necessary.

pv

Yeah I'm a slow learner, and I see you're right about uninstalling not being necessary.
I've had countless apps that I uninstalled to do clean installs and re-installed finding my key already included in the new install. This is the first app to give me any problem.

[Froggie]

twl845, make sure the version you are trying to re-install is the one currently available from their download link, not the version offered by a check for an update during the install. There have been reported differences between these two.

The version from the download link "supposedly" has a fix in it that automatically deactivates your license when you uninstall... that way when you reinstall, you're not supposed to get the "Too many activations" problem. Of course this is all predicated on support giving you a good license to begin with.

All of the above contains but a few grains of salt... please ingest it accordingly

[twl845]

Originally Posted by Froggie

twl845, make sure the version you are trying to re-install is the one currently available from their download link, not the version offered by a check for an update during the install. There have been reported differences between these two.

The version from the download link "supposedly" has a fix in it that automatically deactivates your license when you uninstall... that way when you reinstall, you're not supposed to get the "Too many activations" problem. Of course this is all predicated on support giving you a good license to begin with.

All of the above contains but a few grains of salt... please ingest it accordingly

Thanks for your suggestion. I tried downloading it from their own site, and I tried downloading it from the store site. I am thinking that a new product ID might do the trick. Who knows. I have to wait until tomorrow when the support guy comes to work at 9AM California time.

[bgoodman4]

Did you uninstall from the Start>All Programs>RollBack Rx>Uninstall or did you uninstall from Add/Remove Programs? If the latter I would suggest you not do this as it seems to (occasionally?) cause problems. I have uninstalled and reinstalled every month for the last 3 years and have not had any issues of this sort but I always use Rxs specified uninstall routine.

Just a suggestion.

[twl845]

Originally Posted by bgoodman4

Did you uninstall from the Start>All Programs>RollBack Rx>Uninstall or did you uninstall from Add/Remove Programs? If the latter I would suggest you not do this as it seems to (occasionally?) cause problems. I have uninstalled and reinstalled every month for the last 3 years and have not had any issues of this sort but I always use Rxs specified uninstall routine.

Just a suggestion.

Thanks for the heads up. Yes I did uninstall from the RB uninstall. After reactivating the product key, I am able to install RB successfully up to the point of activation, but at that point it's a no go as I described above.

[twl845]

Hi all, OK the support guy had given me a new activation code on Friday, which didn't work and gave me windows saying I tried to activate too often, or code is invalid. This afternoon Support sent me an e-mail saying he mis-printed the activation code and use the new one with one less zero. So I did and now I'm back in business. Slap me if I think about uninstalling again.