Lifetime Purchase

[Flying Ace]

Thanks everyone for your thoughts. And yes Graham the purchase info today is very different from a year ago. It has been made quite clear. And it makes me still wonder what in my purchase was for a "lifetime?" Below is a copy and paste from my receipt. Notice the "lifetime" part is listed with the support sale, so what about that is "lifetime?"

As far as I can tell nothing in my purchase qualifies for life except the right to use the current version. So why did they even mention it under the support sale if it wasn't to be understood exactly how it was sold to me? The only explanation that I can think of is that after many of us bought the "lifetime" deal last year someone high up thought it was just too good a deal and decided to try to convince us that it never was what was sold. If it was to be what they sell today they would not have said "lifetime" in the support sale and instead would have just called it a yearly subscription.


INVOICE INFORMATION
.
# Product Name Delivery Unit Price Qty. Price

1 RollBack Rx License - End of Year Special
Roll Back hours, days even months -
Complete System recovery
Download $69.00 $29.95 1 $69.00 $29.95

2 Drive Cloner Rx License - End of Year Special
Create a complete clone of your PC's hard
drive and enable you to easily restore the
entire PC in the event of a hard drive crash
or malicious system failure.
electronic $29.95 $14.95 1 $29.95 $14.95

3 Lifetime Updates and Gold support
Free license updates to new builds and new
releases and versions. Gold Support status
delivers prioritized technical support services.
E-mail $10.35 1 $10.35

4 CD Media Pack
Shipping Included
Postal Mail $12.95 1 $12.95 Total: $68.20

As long as not stated differently, the delivery date is identical to the billing date.

PAYMENT DETAILS
.
Your credit card has been successfully authorized. Please note that the charge on your credit card will appear as
"CBI*HORIZON DATASYS".

[nexstar]

Originally Posted by Flying Ace

The only explanation that I can think of is that after many of us bought the "lifetime" deal last year someone high up thought it was just too good a deal and decided to try to convince us that it never was what was sold.

I would think there are quite a few customers here that would be joining the queue as well for lifetime updates and support for $10.35 .

In comparison, here in the UK I've just had to cough up £20 ($30) for the privilege of calling Apple for a one-off support incident to ask them about my faulty iPad .

Originally Posted by Flying Ace

If it was to be what they sell today they would not have said "lifetime"

I agree with you 100%. This is a poor and superfluous use of the word 'lifetime' which serves no purpose other than to confuse the issue.

If you look at their upgrade policy here you will see that they still use 'lifetime' when, removing the word would just makes more sense.

At the end of the day, I guess you need to resolve this directly with HDS by either them providing you with actual lifetime updates and support for your one-off payment of $10.35 or, you deciding if the on-going payments are good value for you.

Graham

[rab]

Originally Posted by nexstar

Hi rab,

Yes, I was trying to find out if the wording had changed, which it seems it has. Maybe for obvious reasons.

Out of interest, what currency is your invoice in? I'm guessing it's not US dollars. Also, the Gold membership seems to be about 25% of the single license fee and yet yours is quite a bit more. Do you know why that was?

Graham

Hi Graham,

The invoice is in USD and is for three copies of RB and "Lifetime Updates and Gold support" for all three. I bought this during one of their sales and I suppose that explains the pricing.

I hope it all works out.

Richard

[bgoodman4]

There is a difference between updates and upgrades. Perhaps this is the source of the confusion. You are entitled to all updates for the version you have purchased for as long as you are using that version and updates are issued but that does not mean you are entitled to upgrades to new versions. As to the gold service that has, to my knowledge, always been an annual subscription.


EDIT:

3 Lifetime Updates and Gold support
Free license updates to new builds and new
releases and versions. Gold Support status
delivers prioritized technical support services.
E-mail $10.35 1 $10.35

I just read the last few e-mails and from the above quote I would say that its clear that you did in fact buy and are entitled to free for life updates and upgrades to new versions. If your confirmation e-mail does in fact read as indicated I would think that Horizon has a legal obligation to honour the terms as stated even if there was an error on their part in the exact wording.