Black Screens with RB Rx is that possible ?

[ramaflore]

I've not yet received any reply from Horizon DataSys Support.

[HDS-Jacob]

Hello ramaflore,

I apologize for the delay and I'll flag this. Were you able to receive a support ticket number?

-Jacob

[ramaflore]

Originally Posted by HDS-Jacob

Hello ramaflore,

I apologize for the delay and I'll flag this. Were you able to receive a support ticket number?

-Jacob

Jacob,

Yes, I received a ticket number, I did two times, so that I have submitted two tickets.

[ramaflore]

Hi Jacob,

I'm in contact with your support, they sent me a message.

[ramaflore]

Jacob,

I sent two days ago all the requested files: setup.log, subconsole.log and 128.dat and I've no more news from Horizon Datasys support.

Why does it takes so long ?

[HDS-Jacob]

Hello ramaflore,

Please provide the ticket number and I will pass it along to see if we can find out the current status. Support should be getting back to you as soon as possible and thank you for your patience.

-Jacob

[iceman]

Can you please provide me the ticket number, so i can look it up for you?

[bgoodman4]

Horizon support can be slow so you will need to be patient,,,especially if you are not a gold support subscriber.

[ramaflore]

Here you are : Ticket #4073-8339281

[iceman]

Thank you for providing us the ticket number, the development team are currently working on your issue, we will get back to you as soon as possible.

Than you.