Black Screens with RB Rx is that possible ?

[ramaflore]

Hi everybody,

I'd like to know if you had experienced black screens with RB Rx installed which also booting longer.

KSOD (Black Screen) I experienced in different scenarios :

1. KSOD when booting (windows logon appeared in my case)
2. KSOD when logging into my account (before appearing the dekstop)
3. KSOD when closing my account
4. KSOD when I change into another account, ie, from user account to admin account (KSOD during more than 15sec)


Any help would be appreciated !

My settings: Vista Business 32bits, UAC enabled

[HDS-Jacob]

Hello ramaflore,

Here is a suggested workaround posted in another thread:

Black Screen Workaround.

Hope it helps!

-Jacob

[Baldrick]

Hi ramaflore

Have also started experiencing this randomly but have yest to try the work arounds suggested in the linked article.

My thoughts as to why this is happening is that it has something to do with an installation of RB Rx that has been in place for a long time. A lot of users periodically uninstall RB Rx, defrag/optimise & then re-install RB Rx (although there is a moot point as to the value of this).

I have not recently done this and in fact if I look at the size of the snapshot just after the baseline one it is showing a size of 27,000 MB, which is large. My thoughts are that this good be a factor but have no proof.

I am planning to do the uninstall/defrag/re-install over the holiday period and that may resolve the issue or not...if not then I will post back. However, I am wondering if the other alternative to this, would be to re-baseline the installation using the Baseline Manager, i.e., reset the baseline to the current system state...always assuming that the current system state is considered to be valid/clean.

Just some thoughts that may or may not help.

Merry Festive Season



Balders

[ramaflore]

Originally Posted by HDS-Jacob

Hello ramaflore,

Here is a suggested workaround posted in another thread:

Black Screen Workaround.

Hope it helps!

-Jacob

Hi Jacob,

I already tried a chkdsk /f /r with no error clusters.

I set up in the advanced settings at boot with UseStdMBR=1 (Mouse=0 was already the current settings) and it doesn't change anything.

My boot time is slow.

My max snapshots size is around 3 Gb, not more. I have 6 snapshots.

Another question: Is that normal that TDS Killer, found a rootkit at the sector 0, could it be Rollback Rx ? I mean the MBR protection layer.

Any others suggestions ?

[HDS-Jacob]

Hello ramaflore,

If you haven't already, please submit a ticket to support at the Horizon DataSys Facebook page Horizon DataSys | Facebook. Click on "Support" on left-hand side and then click on the "Support Request" Tab. Support can also be reached at http://support.horizondatasys.com and the support team should be able to assist you further.

Let's see if we can get some additional suggestions here as well.

-Jacob

[ramaflore]

Thanks Jacob !

I submitted a ticket to the support but I've not yet received any email with my password, is that normal ?

[ramaflore]

I've just checked my mailbox but I've not yet received the return email containing my ticket souscription with my datas.

[HDS-Jacob]

Hi ramaflore,

Which link did you use to submit a support request? If you submitted a ticket at http://support.horizondatasys.com, there is a box you can check for email notifications where you will be notified when there are updates to your ticket.

-Jacob

[twl845]

Don't look for a response until Monday after 9AM California time.

[ramaflore]

Originally Posted by HDS-Jacob

Hi ramaflore,

Which link did you use to submit a support request? If you submitted a ticket at http://support.horizondatasys.com, there is a box you can check for email notifications where you will be notified when there are updates to your ticket.

-Jacob

Hi Jacob,

The box for email notificatons was checked by default

Merry Christmas !