ROLLBACK Rx - DATA DESTROYER - SIMPLY AWFUL

[Masterblaster]

DISGUSTED,
You are an ungrateful pampas a**.
Every bit of help that has been offered you has been met with sarcasm and condescending responses.
All, you are doing is angering others which will not help you at all.
I understand that you lost important information. I'm sorry that happened to you.
Blaming others and trashing Horizon and it's employees because you choose the incorrect restore point is childish on your part.
You need to own up and take responsibility for what you did. Then start communicating to those that want to help you with respect, then maybe you will get somewhere.
Until then, you are on an island and no one cares.

[DISGUSTED]

Originally Posted by Masterblaster

DISGUSTED,
You are an ungrateful pampas a**.
Every bit of help that has been offered you has been met with sarcasm and condescending responses.
All, you are doing is angering others which will not help you at all.
I understand that you lost important information. I'm sorry that happened to you.
Blaming others and trashing Horizon and it's employees because you choose the incorrect restore point is childish on your part.
You need to own up and take responsibility for what you did. Then start communicating to those that want to help you with respect, then maybe you will get somewhere.
Until then, you are on an island and no one cares.

Ok kid, once and for all:

Your comment:
You uninstalled Rollback RX. When you do this, it asks you which restore point to restore to. It's not asking you to restore.
Whatever restore point you choose is the one it restore to. Did you choose a restore point that was 3 days previous to the date you did the uninstall?

This is not an offer to help.

Your comment:
Couldn't happen to a nicer guy.
You shouldn't install software that you do not understand how to use.
If you had done your homework and used better judgement, you wouldn't be in the position you are in.
I am a user of Rollback RX for 3 years. I understand it's use and capabilities much better than you apparently.
You need to control your rage and place your finger of blame directly at yourself.

This is not an offer to help.

Your comment:
Wow, you are all over the place. I am not an employee of Horizon. Just a happy user that is trying to help others. Those that want it.
If I did what you did I would be angry also. The difference is I would be mad at myself, not lashing out at others for my mistake.
Have you checked your poll lately? I assume yours is the top vote?
Have a happy holiday. Back to the BBQ for me.....

This is not an offer to help.

Your comment:
Oh, I see. If the poll is favorable to your argument, than it's demonstrates that users are unhappy with the software. If the poll doesn't support your position, it's a conspiracy. LOL
Here is your contact information for Jacob Henderson LOSERS dot ORG
Back to the BBQ.

This is not an offer to help. Are you seeing the pattern here?

Go back and play your video games, kid, and stop bothering the adults.


.

[GJBTH]

Disgusted, First off I am not an employee of Horizon, just a long time satisfied customer like carfal and masterblaster.

I do sympathise, with your problem, the loss of three days work is no laughing matter. However to be honest your data has gone for ever. Rollback RX was simply doing what you inadvertently told it to do, i.e revert your system to a point three days prior. When uninstalled Rollback gives the option to choose a snapshot, that is a point in time, to revert to. It appears you chose the wrong time.

Your data has gone, you have to move on.

Best Regards

gjbth

[carfal]

Well Mr Disgusted....you have been busy.

As a matter of fact I have read your posts and completely understand your position.

Your not going to like my assessment but here it is anyway.

All your problems are of your own doing. Thats right....there's nobody to blame but yourself.

It is you who clicked on "Yes"



It is you who ticked "I understand"



It is you who typed in "yes"





Do you see a pattern here? There was ample warning as to the seriousness of the cosequenses of your actions. I think you were hopping mad with Rollback as is evident in the following quote

I allowed this software to create the requested snapshot, which claimed to have completed properly. This did not stop the same relentless popup warnings. This was somehow also preventing any files from being saved, even in programs such as Photoshop and Word. I cancelled out of the popup warning a bunch of times, but then decided just to uninstall the awful software, since it was useless anyway and had no ability to create a backup of my hard drive as I had believed was one of its features. I used the windows "add or remove programs" interface for the uninstall procedure, since Horizon DataSys didn't bother to include an uninstall feature for their software.

So you did what most people do when performing tasks in an angry state. You impatiently read the numerous warnings (which i agree...some of the wording on the first warnings could be improved) and clicked away even though you clearly did not understand the seriousness of the consequenses of your actions. The last warning should have rung warning bells and cause you to pause for a moment and reflect on what FINAL STATE really meant......point of no return.

Reading through your initial posts, your high level of confusion about this software is crystal clear to any experienced user of this software. There are so many points to correct that it would end up being a small novel (seriously). The most glaring one is your quotations from the Rollback site and ridicule of them shows again a complete lack of understanding of Rollbacks actual potential and functions. While were on the subject here is another quote taken from the Rollback site located here

Horizon DataSys Inc. - System Restore Software PC Fix any computer problem without imaging

Your Complete Windows System Restore Solution

Windows System Restore can only restore Windows "System Files" and "Some" Program files. RollBack Rx functions at the sector level of the hard drive and restores every bit of data - in essence making your PC a virtual time-machine. See how RollBack Rx compares to Windows System Restore

What part of "RollBack Rx functions at the sector level of the hard drive and restores every bit of data - in essence making your PC a virtual time-machine." didnt you understand? How can this be made any clearer?? Once you uninstalled and selected the Baseline Snapshot or any other snapshot prior to the "Current System" snapshot then your data is gone. I mean do you not know what the words "Current System" mean? Go on take a guess. I know you know.

Now if you werent uninstalling and you had Rolled back to a previous snapshot, Rollback takes an automatic snapshot of the existing system from which you are able to recover ALL OF YOUR DATA. Just like the quotes that you ridiculed so strongly in your initial post claimed that you could.

It would not supprise me if you dont know what im talking about (and suspect that you dont care to understand at this point). Without a doubt you under estimated the power of this software and DID NOT do your home work on it nearly enough. You inexplicably repeatedly ignored warnings about low disk space and then in a fit of rage uninstalled what you had no good reason trying in the first place on a primary computer that you relied heavily on. This is a powerful system restore program that you should have taken more time in researching it better and upon your confusion at uninstall, you should have heeded the many warnings and post here for answers BEFORE you uninstalled.

As i've already stated, there is no helping you in getting your data back. Unless Horizon can pull a rabbit out of a hat then its game over. Take an honest look at yourself and accept that the loss of data is actually your fault. There is nothing in your post that suggests to me that Rollback failed at some point which resulted in loss of data.

Your "issues" did seem to start from when the disk full message started appearing to which had you posted, i could have given you advice.

Live and learn.

[Masterblaster]

Maybe Horizon could modify one of the warning messages to something a little more user friendly like "Warning, if you choose to uninstall to a restore point with a date earlier than the current restore date, ALL saved information/files between these dates will be PERMANENTLY lost".

[carfal]

Masterblaster, the new warning suggestion you posted is a good one but are you proposing another extra warning or replacing one of the existing ones? EDIT: Sorry. I just re-read your post and you meant modify an existing one.

IMHO, i believe there is more than enough warning already. The 3 Windows i posted give enough information to indicate the seriousness of what's about to occur without being annoying and overly redundant. Any more warnings i believe will achieve nothing and may even work against its intended purpose and make people nervous for no reason.

However some minor bugs and tweaks with the existing messages could be recommended.



Instead of "Rollback Rx allows you to have multiple snapshots, it's like to have many 'faces' of the system."

Change it to "Rollback Rx allows you to have multiple snapshots. It's like having many 'faces' on your system."

Also the last couple of lines "To return the computer to the state before you installed Rollback Rx, select the Installation snapshot, To keep the current system and data as the final state, select the current snapshot."

Change to "To return the computer to the state before you installed Rollback Rx, select the 'Installation' snapshot. TO KEEP THE CURRENT SYSTEM AND DATA AS THE FINAL STATE, SELECT THE 'Current System' SNAPSHOT."

I think it makes it more clear to put 'Installation' and 'Current System' inside quotes since their referring to an actual snapshot. The last sentence needs to be in capitals because this is extremely important information.





The above mods speak for themselves except that (borrowing Masterblasters idea of the use of the word 'Warning') I think that this information box should start with

"WARNING. You are about to uninstall......"

What do you guys think?

[sheldon]

Hello Disgusted

I'm very sorry to hear that you lost 3 days of work. As masterblaster and carfal already pointed out, I have to agree. Your data is lost, UNLESS you want to spend a 4-digit-dollar-amount and contact a professional data recovery company. And this would only work if you haven't touch your computer since.

And yes, it was your fault not to read the uninstall information carefully.

I'm a long-time user of Rollback as well, not an employe of Horizon. Rollback is a very powerful software and must be handled carefully. It is strongly recommended to save data and backup system on a separate drive. On my point of view, it is only suitable for experience computer users.

There is no more that you can do now. But you MUST think about data saving programms. 3 days of 14 hours work and no data saving? What if your HDD crashed??

[Masterblaster]

The current warnings refer to faces, snapshots, rollbacks.
I think a more user friendly warning would help. One that refers to loss of saved files and settings would be better. Remember the ones that would benefit from these warnings are not experienced Rollback RX users.

[Nick10]

Originally Posted by Masterblaster

The current warnings refer to faces, snapshots, rollbacks...

I too do not like the initial warning. I have complained many times about the use of "Faces" not being a very scientific term. I will put in a request to change the verbage. If you have any good ideas, please let me know, and we will include it in our next release.

This language change will be for the "I Understand" screen - which is the initial screen during the uninstall process.

[cdressel]

As I read this post for my daily "drama" fix, I have to wonder why there is no 'Sticky' posted in the Forum for the new version of Rollback Rx, released May 28, 2010.

I guess I'll repeat this post as a separate thread.

Version: 9.1
Build: 2695223310
Last Updated: May 28, 2010

Chuck