ROLLBACK Rx - DATA DESTROYER - SIMPLY AWFUL

[DISGUSTED]

THE PROBLEM:
ROLLBACK RX just deleted everything on my computer from the past three days since I installed it. Every file, folder, favorite, scanned image, download, installation, and even every single email sent or received is simply gone. Every ounce of work that has been performed in the past three days - working some 16 hours a day - is not only a complete loss, but I no longer have any record of it ever existing.
This is not acceptable and must be corrected immediately. Multiple correspondence has been sent to the Horizon DataSys staff and technical support beginning over 30 hours ago- all of which has been entirely ignored. Not one response.


YESTERDAY:
My computer had been acting very unusually since the installation of this terrible software, and because of that, I needed to reboot. Immediately following the reboot, the RollBack Rx software began to fail badly. Every 15-30 seconds, I got a popup warning from the software telling me that my hard drive was almost full and that I needed to take a snapshot.

NOTE:
After the initial installation and that reboot, I set the software to take a snapshot hourly, which it never did at all. It had only taken the initial snapshot, plus one that I forced it to do a day or two ago, and the one that it forced me to do yesterday.

NOTE:
My hard drive has over 60GB of free space and is not "almost full" as the Rollback Rx software insisted.

I allowed this software to create the requested snapshot, which claimed to have completed properly. This did not stop the same relentless popup warnings. This was somehow also preventing any files from being saved, even in programs such as Photoshop and Word. I cancelled out of the popup warning a bunch of times, but then decided just to uninstall the awful software, since it was useless anyway and had no ability to create a backup of my hard drive as I had believed was one of its features. I used the windows "add or remove programs" interface for the uninstall procedure, since Horizon DataSys didn't bother to include an uninstall feature for their software.

During the uninstall process, this software forced me to make a very confusing decision as to which snapshot I wanted to revert to. I did not ask it to do a "rollback," but this is precisely what the software insisted on taking me through for reasons I still cannot begin to justify. If I wanted a rollback, I would not be attempting to uninstall the software, but perhaps the software developers at Horizon DataSys didn't consider this fundamental common-sense logic. Just the same, there were absolutely no meaningful instructions given at that juncture as to what possible effects a "rollback" to any of these "snapshots" would or could essentially have upon my system. It did not tell me what would happen if I failed to select one, and did not tell me what would happen if I selected the wrong one.

The mere offering of this option as to which snapshot to revert to indicated to me that apparently this was a necessary step in properly uninstalling this defective software. With no guidance from the software whatsoever... and being forced to make what would turn out to be a critical decision without any background information... and wanting only to get the garbage software off my system so that it would run correctly... I decided that the most logical selection was to revert back to the "baseline" snapshot when the software was installed. This way whatever damage the defective software did to my system in the meantime would hopefully be corrected. Or, one would assume. I have used these "wayback" and "time machine" sort of features before, and understood quite clearly that they never delete personal files, so there really was little concern that this could be remotely possible. The only perceived risk was potentially reversing any recent software installations or system changes.


THE DISCOVERY:
Upon rebooting my system, The RollBack Rx pre-windows configuration screen proclaimed that the uninstall was successful and so the system continued to load. No sooner than I got into my system and tried to get back to what I was working on, I discovered that every one of the new folders containing my recent work were now gone, including their entire contents. Upon further investigation, I noticed that all traces of the other work and changes to my files that I mentioned in my first paragraph above were also gone. This includes emails literally pulled back out of my Sent folder, Inbox and all other diverted folders. It also includes all of the Word documents, image files, text files, Excel files, Downloads, IE Favorites, IE History, Outlook Tasks, new Contacts & Calendar items, and absolutely every other shred of evidence that could have possibly allowed me to retrace my steps over the past few days.

Nowhere on any of the Horizon DataSys web pages does it say ANYTHING about even the remote possibility of deleting personal files during a rollback or at any other time. In fact, buried among all the bragging and senseless dialogue about the RollBack Rx product on their website, it claims quite the opposite--

"RollBack Rx is designed to protect both the user and PC from accidental user errors and day-zero attacks. Without restricting the users’ activities, RollBack Rx will transparently take system snapshots on a schedule that you configure for your system. If a virus, malware or even *BSoD occurs – You can restore your system up-to-the-minute of the system crash. With no data loss. Making RollBack Rx the only Day Zero disaster recovery solution that can guarantee no data loss, even if Windows is unbootable." Sorry folks, but didn't I just read the word, "GUARANTEE?"

How about this display of arrogance: "Can we really redefine the laws of physics? Allowing users to restore the system back to the past and still have access to the data from the future – As in Hollywood’s ‘Back to Future’ type of fiction... With RollBack Rx™ this fiction is now a reality! Based on a patent pending approach, RollBack Rx allows users to restore their complete system back to a healthy condition and retain all the data created beyond that point."

I cannot remotely see how they can claim this, considering all the other customers who have lost critical data: "It can even rescue a PC whose drive has been formatted and Fdisked!"

This one is my absolute favorite: "Rollback Rx Restores are non-destructive. You can Rollback to a pristine state of your OS, applications, etc. Because of the non-destructive nature of the Restore, you can then tell Rollback Rx to get the latest datafiles from the FUTURE."


COMMON SENSE:
Now, any time you attempt to delete any type of file or folder on any system, it not only warns you that you are about to delete something, but it will put it into the Recycle Bin just in case. Then as an additional safety measure, when you try to empty the Recycle Bin, it asks, "Are you sure you want to permanently delete this file?"

Of course, based on what I have read on this forum from other angry customers, I can easily predict how the Horizon DataSys moderator will respond to that. Like this: "If you read the recent forum posts, you will see that we just added an extra box where you have to type the word "YES" into the Uninstall window to prevent this type of data loss."

Yea, sure. I saw that. It talks about dated snapshots and no longer having access to any other snapshots or the application once uninstalled. It talks about "the FINAL STATE of your PC once Rollback Rx is uninstalled." At the end of all the snapshot jargon it asks "Are you "shure" that you would like to proceed with the uninstall process." Of course, those of you reading this without having seen it yourself are wondering where the actual warning is that you're about to DELETE all of your personal data in ADDITION to system changes and recent application installations.

What I didn't mention yet is that on the preceding window, as you're going through the uninstall process when it gives you the unwanted and confusing list of snapshots to select from, the developer literally typed some unexplainable stupidity about rollbacks and the "final face" of your system. The only thing that can be perceived as a warning is, and I quote: "To return the system to the state before you installed Rollback Rx, select the installation snapshot, To keep the current system and data as the final state, select the current snapshot." Does anyone have a clue what any of this means? Was this written by a 12-year old?

Where is there one single sentence that not only explains that your PERSONAL DATA can be affected by this selection, and where is the big red alert window that says,

"DANGER, YOU ARE ABOUT TO DELETE YOUR PERSONAL FILES IN ADDITION TO ERASING EVERY OTHER MICROSCOPIC CHANGE THAT HAS TAKEN PLACE TO YOUR SYSTEM SINCE THE MOMENT YOU INSTALLED THIS SOFTWARE!!"

"PROCEEDING WITH YOUR SELECTION WILL LITERALLY TRANSFORM YOUR ENTIRE SYSTEM AND EVERYTHING ON IT INTO THE EXACT STATE IT WAS IN WHEN YOU INSTALLED ROLLBACK RX."

"IF YOU CONTINUE, THERE WILL BE NO POSSIBILITY OF RECOVERING YOUR AFFECTED DATA AND ANY RECENT CHANGES TO YOUR SYSTEM- EVER."

[CONTINUED IN NEXT POST]

[DISGUSTED]

[CONTINUED FROM PREVIOUS POST]



Now, with this being said, what idiot would ever put an average customer in this position in the first place? The uninstall process is not a request to rollback their system. This is an UNINSTALL process, for people who just want the software GONE. Would you give someone a broom to clean up some broken glass without telling them that the broom is made out of dynamite? To not only include such a dangerous step in an uninstall process is bad enough... but then to provide the most ambiguous, enigmatic and senseless instructions on how to pass through that field of landmines is absolutely deplorable.

And these folks from Horizon DataSys attempted to charge this poor fellow alloyd709 (who lost six months' worth of data in an identical situation) $3,500 to try to recover some of his data after they were the ones who destroyed it! I can definitely see why the guy was so mad that he probably couldn't even see straight. And of course all they ultimately do for the guy is label his username as "Banned" and condemn the guy for being uncontrollably angry. I can definitely relate to his outrage. At least their tech support responded to his support ticket, unlike the one I submitted yesterday.


CONCLUSION:
All lost data must be recovered immediately. Time sensitive and very critical issues depend on the data which has been lost. I do not know how to recover the lost data, nor do I know how to preserve the system in a recoverable state for the time if/when these Horizon DataSys people contact me with a solution (or excuses). I do not have the luxury of simply walking away from the computer in order to preserve its traumatic state until a solution is found, especially considering how Horizon DataSys has turned their backs on my critical problem.

Therefore, I am stressing the urgency of someone contacting me immediately to resolve the issue before inadvertent changes occur that prevent the recovery of my data. I have attempted to use numerous different data recovery software applications, none of which can find the missing data. I have even attempted to re-install the garbage Rollback software onto a USB drive to preserve the system drive and see if it finds the pre-existing/lost snapshots, but of course all I got was "UPDATE MBR FAILED!" How ignorant of me to think any aspect of the software might work long enough to undo the damage it did.

Before anyone leaves their matter-of-fact comments about why my system wasn't backed up considering how important the data was to me, it should be understood that immediately before the installation of the toxic software I did in fact back up the entire 400+GB of data. That is not in question. The tremendous amount of critical data and work since that time is what has been lost.

NOTE TO MODERATOR: I will be following this thread. If you feel inclined to delete it from your own site, hoping for the problem to go away, I will gladly re-post it to RipOffReport.com and ComplaintsBoard.com.


My system configuration is as follows:
Lenovo Thinkpad W510 with 1.6 GHz i7 processor.
Windows 7, 64 bit.
8GB memory
500GB 7200 rpm hard drive
500GB 5400 rpm hard drive in bay2.

[HDS-Jacob]

Greetings DISGUSTED,

Welcome to the Horizon DataSys Forum. I've merged the threads into one thread so we can see both posts on one page. I apologize for the inconvenience. Has anyone contacted you yet? Please update us here. I'll flag these posts for our support team and see if we can get you an answer here as well.

Best,
Jacob

[DISGUSTED]

As I clearly stated in the above posting, not a single person has contacted me from Horizon DataSys following my phone call to the head office and my subsequent filing of a trouble ticket. I think the message they are sending is perfectly clear.

[Masterblaster]

You uninstalled Rollback RX. When you do this, it asks you which restore point to restore to. It's not asking you to restore.
Whatever restore point you choose is the one it restore to. Did you choose a restore point that was 3 days previous to the date you did the uninstall?

[DISGUSTED]

Originally Posted by Masterblaster

You uninstalled Rollback RX. When you do this, it asks you which restore point to restore to. It's not asking you to restore.
Whatever restore point you choose is the one it restore to. Did you choose a restore point that was 3 days previous to the date you did the uninstall?

My friend, either you did not read what I wrote initially, or you are simply uninformed or confused.

I am a bit stupified at your comments, honestly. You said: "When you do this, it asks you which restore point to restore to. It's not asking you to restore.
Whatever restore point you choose is the one it restore to."

Seriously, stop for a moment and think about what you just wrote. You contradict your own words. I already clearly addressed the issue of how illogical it is to include an ambiguous tool to restore anything from within a process reserved as, and titled as, "UNINSTALL," particularly when it has the unprecidented power to delete personal files from a computer permanently and without warning.

Also, as included in the above in the explanation that it seems you did not read, I already explained the answer to your question when I wrote:
"The mere offering of this option as to which snapshot to revert to indicated to me that apparently this was a necessary step in properly uninstalling this defective software. With no guidance from the software whatsoever... and being forced to make what would turn out to be a critical decision without any background information... and wanting only to get the garbage software off my system so that it [my system] would run correctly... I decided that the most logical selection was to revert back to the "baseline" snapshot [that was recorded] when the software was installed. This way, whatever damage the defective software did to my system in the meantime [since it was installed] would hopefully be corrected. Or, one would assume. I have used these "wayback" and "time machine" sort of features before, and understood quite clearly that they never delete personal files, so there really was little [no] concern that this could be remotely possible. The only perceived risk was potentially reversing any recent software installations or system changes."

Other than virus and trojan developers, who else would ever be so irresponsible and downright negligent as to design a software application that has the hidden potential to be so completely destructive to its own host system? The methodology employed in architecting the RollBack Rx product - even down to the bad grammar and spelling - appears to be yanked right out of the 1980's, just like their analogy referencing, "Back to the Future."

No better time than the present to mention that 48 hours after all of my recent work was deleted, not a single person from Horizon DataSys has bothered to call or Email me, or post a viable solution here in this forum. Virus developers never bother to help their victims either, so perhaps I am expecting too much?

You have a nice day as I continue to waste vast amounts of critical time attempting to recover my work...

.

[Masterblaster]

Couldn't happen to a nicer guy.
You shouldn't install software that you do not understand how to use.
If you had done your homework and used better judgement, you wouldn't be in the position you are in.
I am a user of Rollback RX for 3 years. I understand it's use and capabilities much better than you apparently.
You need to control your rage and place your finger of blame directly at yourself.

[DISGUSTED]

Originally Posted by Masterblaster

You uninstalled Rollback RX. When you do this, it asks you which restore point to restore to. It's not asking you to restore.
Whatever restore point you choose is the one it restore to. Did you choose a restore point that was 3 days previous to the date you did the uninstall?

Originally Posted by Masterblaster

Couldn't happen to a nicer guy.
You shouldn't install software that you do not understand how to use.
If you had done your homework and used better judgement, you wouldn't be in the position you are in.
I am a user of Rollback RX for 3 years. I understand it's use and capabilities much better than you apparently.
You need to control your rage and place your finger of blame directly at yourself.

With all due respect, in your previous post you already demonstrated both your level of intelligence and your inability to comprehend that which is plainly written in front of you. Your motivation in responding with such illogical comments and wild accusations is in question, though I don't particularly care to know what it may be.

Perhaps you never had a role model to teach you one of the basic lessons in life: If you don't have anything intelligent to say, don't say anything at all. Kindly take this lesson now and comply to save all forum participants the stress of attempting to hunt for logic absent in your postings. It's Memorial Day weekend and you're not the one with a trashed system, so why don't you go barbeque something. Have a nice day.

[carfal]

Originally Posted by Masterblaster

Couldn't happen to a nicer guy.
You shouldn't install software that you do not understand how to use.
If you had done your homework and used better judgement, you wouldn't be in the position you are in.
I am a user of Rollback RX for 3 years. I understand it's use and capabilities much better than you apparently.
You need to control your rage and place your finger of blame directly at yourself.

I was going to give a lengthy reply to Disgusted but in short i agree with Masterblaster on all points. Saved me alot of typing to say exactly the same things.

[DISGUSTED]

Originally Posted by carfal

I was going to give a lengthy reply to Disgusted but in short i agree with Masterblaster on all points. Saved me alot of typing to say exactly the same things.

You and your friend "Masterblaster" make it quite clear that you are either employees or owners of Horizon DataSys... or, judging by the level of hostility and the offense taken in my manner of reporting these issues... are most likely on the development team. I can definitely understand why you would respond in such a hostile manner. It's bad enough to have created such terrible software and not have the skills to ever get it right- but then to have to take the abuse from customers who have been victimized by its defects... that must be really disgraceful. Woooo...I can only imagine that must feel like being a murderer in a packed courtroom at the end of a trial and having to face the family of the victim and take their ridicule. Yea, I would be pretty ashamed and on the defensive if I were you. Well, actually, no I wouldn't. I would feel obligated to fix the devastation that I created instead of leaving incognito postings.

Obviously no customer or user of this catastrophic software would (1) be searching this forum for solutions to problems and then (2) posting hostile replies to the victims of such serious problems. Of course, I wouldn't expect anyone who is associated with this product or company to understand this sort of rationale.

Any other clandestine employees care to step forward and criticize the victim without offering a word of intelligent instruction as to how to repair the problem that you invented or contributed to? Seriously... is that all you have to say for yourself?

Again, take my earlier advice and go barbeque something if you're not going to contribute something meaningful. Hint: Legitimate Americans born and raised in this country observe Memorial Day and those who it is meant to pay respects to. Get off your [functional] computer and go observe the holiday for what it is meant to be.


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